FAQ

Frequently Asked Questions

Everything you need to know about ordering from DN Mart — payment, delivery, tracking and returns. Still stuck? Contact us and we will help.

How do I place an order?

Add your products to the cart, go to checkout, fill in your name, address and phone number, choose Cash on Delivery and place the order. You will see an order confirmation on screen right away.

How can I pay for my order?

Cash on Delivery is available across Pakistan — pay in cash when your order arrives. To pay by JazzCash or EasyPaisa instead, choose Cash on Delivery at checkout, place the order, then email us at support.dnmart@gmail.com and we will share the transfer number for your order.

What is the delivery charge?

Delivery is a flat Rs. 250 anywhere in Pakistan — and completely FREE on orders of Rs. 4,999 or more.

How long does delivery take?

Orders are dispatched within 1–2 working days and usually delivered in 2–4 working days, depending on your city.

How do I track my order?

Use the Track Order page with your order ID and the email you used at checkout. Logged-in customers can also see order status under My Account.

Is there a discount for new customers?

Yes — use the code WELCOME10 at checkout for 10% off your first order.

Can I return a product?

Yes. Unused items in their original packaging can be returned within 7 days of delivery. See the Shipping & Returns page for the simple steps.

What if my item arrives damaged or different from the photo?

Contact us within 7 days with your order number and a photo of the item. We will arrange a replacement or a refund — that is a promise, not a policy footnote.

Can I change or cancel my order?

Yes, if it has not been dispatched yet. Email support.dnmart@gmail.com with your order number as soon as possible and we will update or cancel it for you.

Which areas do you deliver to?

We deliver all over Pakistan — every major city and town, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and Hyderabad.